Privacy Policy.

Draft for review: The Lash Bandit to confirm the payment provider and delivery service once they are set up, and how long enquiries should be kept.

Who we are

The Lash Bandit is a lash artist, educator and lash essentials business based in Manchester. We are responsible for the personal information you share with us through this website. You can contact us at Thelashbandit@outlook.com or on 07715 464068.

What we collect

• Enquiries: your name, email address, phone number, the type of enquiry and your message when you use our contact form.
• Shop orders: your name, billing and delivery address, email address, phone number and what you have ordered. Card payments are handled by our payment provider and we never see your full card details.
• Bookings: treatment appointments are booked through Acuity Scheduling, which collects the details needed for your booking. Their own privacy policy applies to that information.
• Training: the details you give us when you secure a place on a course.
• Website use: small files (cookies) that keep the website and shop working. See “Cookies” below.

How we use it

• To reply to your enquiry.
• To process, deliver and support your orders.
• To manage your treatment or training booking.
• To keep the records we have to keep by law, such as order and payment records.
• To keep this website secure and working properly.

We will only send you marketing emails if you have asked to receive them, and you can unsubscribe at any time.

Our legal reasons

We use your information because we need it to provide what you have asked for (a contract), because we have a legitimate interest in running and improving our business, because the law requires it, or because you have given your consent.

Who we share it with

We never sell your information. We only share it with the services that help us run the business, such as our website host, our payment provider, delivery services, our booking system (Acuity Scheduling) and our email provider. They may only use it to provide their service to us.

How long we keep it

We keep enquiries for as long as we need to help you, and order and payment records for six years to meet tax rules. After that, your information is deleted.

Cookies

This website uses essential cookies to remember what is in your bag, to keep checkout secure and to protect the site. These cookies are needed for the shop to work, so they don’t need your consent. We don’t use advertising cookies. If we add analytics or other optional cookies in future, we will ask for your consent first and update this policy.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, ask us to limit or stop using it, or ask for a copy to take elsewhere. If we rely on your consent, you can withdraw it at any time. To do any of this, email Thelashbandit@outlook.com.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Keeping it safe

We take sensible steps to protect your information, including a secure connection on this website and limiting who can access it.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated 14 November 2026.